Most central banks exploring central bank digital currency (CBDC) use banks as intermediaries. While Russia is doing the same for the digital ruble, the Bank of Russia plans to launch a direct support line for end users.
Last week, the central bank published a request for proposals, with many of the details only available after signing a nondisclosure agreement, according to Kommersant. It stated that it wants “to assess the cost of performing work to create a multi-channel digital complex for recording telephone conversations, organizing the reception of calls, recording them, using and storing records as part of the launch of the first line of customer support for the Bank Russia.”
The reference to ‘multi-channel’ means it will also include online support.
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