MyCUID, the digital identity for credit unions, leads the way in transforming call centers

CULedger, the blockchain consortium for credit unions, has launched it’s first live use case, a digital identity verification system called myCUID. The aim is to give members and credit union call centers the tools to protect members from theft, abuse, impersonation, or misappropriation.

The call center process

• The credit union member has an app on their phone which is uniquely identified as theirs.
• When the member phones the call center there is a double identity check. CULedger sends a cryptographic challenge to the member’s app. Additionally, there has to be fingerprint confirmation by the member on their phone.
• The call center rep knows whether they can go ahead and talk, saving the time that’s usually needed to authenticate the user.

Fraud detection

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